Frequently Asked Questions

1. What warranty do your appliances come with?

All Hymanbel products come with a manufacturer’s warranty ranging from 1 to 3 years depending on the product. Warranty coverage includes defects in materials and workmanship under normal use. Please refer to each product’s specific warranty information for details. If you encounter an issue during the warranty period, contact our support team for repair or replacement options.

2. How can I track my order?

After your order ships, you will receive a shipping confirmation email with a tracking number. Use this number on the carrier’s website (e.g., USPS, FedEx) to check the delivery status. You can also log in to your account on our website to view order updates.

3. What is your return and refund policy?

We offer a 30-day hassle-free return policy for most products. Items must be unused, in original packaging, and accompanied by the purchase receipt. To start a return, contact our customer service for authorization and instructions. Refunds are processed within 7 business days after we receive and inspect the returned item.

4. Do you offer international shipping?

Currently, we ship only within the United States. We are working on expanding international shipping options and will update our site when available.

5. Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 24 hours of placement before processing begins. Contact us as soon as possible if you need to make changes. After processing, changes or cancellations may not be possible.

6. Are your products energy efficient?

Yes, many of our appliances meet ENERGY STAR® standards or equivalent certifications, designed to reduce energy consumption while maintaining performance. Look for the energy efficiency details in the product specifications.

7. How do I properly clean and maintain my appliance?

Each product includes a user manual with detailed cleaning and maintenance instructions. Generally, wipe the exterior with a soft, damp cloth and avoid harsh chemicals. For appliances with filters or removable parts, clean regularly to maintain optimal performance.

8. What should I do if my product arrives damaged or defective?

Inspect your package upon arrival. If you find damage or defects, contact us within 48 hours with photos of the issue. We will provide instructions for a replacement or refund promptly.

9. How long does shipping take?

Standard shipping within the US typically takes 5-7 business days. Expedited options may be available at checkout. Shipping times may vary due to carrier delays or remote locations.

10. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and other major credit cards for secure and convenient payment processing.

11. Is it safe to shop on your website?

Yes, our website uses SSL encryption to protect your data and secure payment transactions. We do not store your full credit card information on our servers.

12. Do you provide installation services?

Currently, we do not offer installation services. However, most of our appliances are designed for easy self-installation. User manuals provide step-by-step guidance. For complex installations, we recommend hiring a licensed professional.

13. Can I get a product manual or specification sheet?

Yes, product manuals and spec sheets are available for download on each product page or upon request from customer support.

14. What if I receive the wrong product?

Contact us immediately if your order is incorrect. Provide your order number and photos, and we will arrange a replacement or refund as soon as possible.

15. How can I contact customer support?

You can reach us via email at [email protected] or phone at +1 (320) 437-8581 during business hours (Mon-Fri, 9 AM – 6 PM CST). We strive to respond within 24 business hours.